Refund policy
I gladly accept cancellations
Request a cancellation within: 1 hour of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and Exchange Details
Order cancellations will be granted ONLY if requested within 1 hour of placing the order, with the exception of rush orders, custom orders, and orders that I have already begun working on. After 1 hour has passed, all sales are final and there will be no returns, refunds, or exchanges.
I have posted my production time in multiple places throughout my shop to make sure that it is highly visible and doesn't come as a surprise. For this reason, refunds will not be issued if you need your item to arrive sooner than my production time (unless requested within 1 hour of the order being placed). If you do miss my production time and need your order to arrive sooner, I will offer to rush your order for an additional fee if I am available to do so. If I am unable to rush your order and shipping it as scheduled will cause it to arrive too late for your event, you may apply your payment towards a different item in my shop IF I haven't already started working on your item(s).
Simply leaving a need-by date at checkout does not guarantee that your order will be delivered by said date. If an order is needed sooner than my stated production/shipping time, you must message me prior to placing the order to discuss whether I am able to ship in time for it to arrive when you need it and whether rush fees will be required; otherwise, normal production/shipping times will apply. If I agree to ship your order in time for delivery by a certain date and you then leave a different date in the notes at checkout, your order will be shipped in time to arrive by the date we agreed upon, NOT the date you left at checkout.
Seller is not responsible for packages lost, stolen, or delayed in transit. Once the package is shipped, it is out of the seller's hands how fast it is delivered.
Personalization for items that require it must be typed into the "Notes to Seller" box during checkout. If the name/age/etc. is not left in the notes at checkout, I will send one message via Etsy convos to attempt to obtain the information. If I do not receive a reply, the item will be made exactly like the first photo in the listing you purchased, but with no name. The only exception will be if the size and number don't match up. For example, if the listing shows a birthday shirt with a number 1 on it for a first birthday, but you order a size 6 and then don't reply to my message requesting personalization details, then I will make the shirt without a number, or with the child's first initial (if I have that info) instead of a number.
Please be aware that, when different colors are requested, fabric/ribbon/bead/etc. prints/patterns in your final product may vary from those used in the original listing. (Ex. Listing shows a shirt with a green polka dot number and you request I change the number to pink. I will try to do a pink polka dot number but, if this is not possible, you may receive a pink damask number.) I do try to keep them similar, but that's not always possible. If you want a certain pattern used, you MUST specify that in the "Notes to Seller" box during checkout. If you do not specify that you want a specific pattern and decide that you are unhappy with the pattern I use, there will be no refunds/remakes/exchanges.
All elements of my work, including but not limited to fabrics, fonts, patterns, colors, ribbons, beads, rhinestones, trims, shirts, dresses, bodysuits, rompers, etc., are subject to availability and may be substituted when necessary and without notice. Substitutions will always be as similar as possible to the item pictured.
Measurements given on size charts are approximate and may vary slightly.
In the rare event that ruffle shirts/bodysuits are out of stock, a plain shirt/bodysuit will be used instead. The sizing on plain shirts/bodysuits may be marked differently than the ruffle shirts/bodysuits, but the measurements will be very similar.
If you receive your package and a mistake has been made on my part, you must notify me within 3 days (72 hours) of package delivery so that I can promptly correct the situation.